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Coordinator 2, Student Success Advocate (OSS) (One-Year Temporary) (Internal Only)
Salt Lake Community College in Salt Lake City, Utah
Date Posted 07/22/2021
Admin-Student Affairs and Services
Salary $42,766 - $45,000.00 -  
Employment Type Full-time
Application Deadline Open until filled

Position Title

Coordinator 2, Student Success Advocate (OSS) (One-Year Temporary) (Internal Only)

Open Internally or Externally


If faculty, tenure track status

Not Applicable

Reports to (title)

Director, First Year Experience & (OSS)


Orientation & Student Success-4B6

Requisition Number


Position Type

New position

Job Category




Starting Salary

$42,766 - $45,000.00

Job Open Date


Open Until Filled


Priority Review Date


Job Summary

Under general supervision, the Student Success Advocate will assist the OSS Director in coordinating a team of professionals across the College (known internally as the Care Team) to support the retention of a targeted cohort of first-generation Students of Color who may need assistance navigating unfamiliar or potentially biased landscapes, higher ed norms, and processes. Additionally, the Student Success Advocate will directly oversee support services for a case load of 600+ students each semester. Critical responsibilities for this position include, delivering relevant services and resources designed to meet the basic needs and college success of our student body; coordinating strategies with the SLCC Care Team aimed at increasing the effectiveness of case management across SLCC; leveraging technology (i.e., early alert and case management tools, communication platforms, and analytic dashboards) to identify, track and document challenges students are facing in their academic journey and collaboratively with others in the Care Team mitigate these challenges; and connecting students with opportunities to engage in deep learning and college-completion initiatives.

As a member of the OSS team, the Student Success Advocate will benefit from being part of a caring team environment made up of more than 20 people, which includes professional staff and student leaders. OSS anticipates hiring a hardworking and energetic professional to help expand our team and continue to provide high-touch support for SLCC students.

This is a temporarily funded position.

Essential Responsibilities and Duties

Deliver Relevant Student Services and Resources:
  • Provide individualized support to students who may be experiencing difficulty adjusting to the culture and norms of higher education or those facing barriers impacting their success and completion.
  • Advocate on behalf of students who are experiencing hardship at SLCC and find ways to connect them to opportunities designed to enhance their academic experience or work with others to create opportunities for these students and change institutional orthodoxies. 
  • Employ listening and advising practices to assist students from diverse backgrounds in accessing College resources and support their completion goals.
  • Assist students in identifying resources for major and career selection and ensure students are following through with referrals. 
  • Support students with applications and appeals, mentoring, involvement opportunities, stress management, internships, time management, research opportunities, scholarships, participation in high impact practices and other college processes. 
  • Work with students one-on-one to establish goals and to drive connection with relevant resources. 
Assist in workshops and other academic recovery programming.

 | Coordinate SLCC Care Team Case Management Strategies: Utilize student retention, student development, and learning theories to shape student interactions. Work collaboratively with departments in the Student Success Unit, Student Affairs, and Academic Affairs to case manage 300 to 600 students per semester. Utilize MySuccess and work together with other departments to create meaningful student success interventions. Meet regularly with other departments to discuss student success interventions, and challenges that impact student retention and persistence. Train departments on tools used by the Care Team to communicate with and case manage students. Develop practices and procedures for following up with students and maintaining engagement. Work with the OSS director to assess the effectiveness of the Care Team and create appropriate recommendations for improvement.

| Leverage Technology: Document student interactions in MySuccess (i.e., SLCC’s case management software). Create and upload student success plans to MySuccess, and monitor students’ progress through these plans. Track raised flags, referrals and success plans using MySuccess and work with other departments to ensure students are being seen properly. Upload student information to third-party software (i.e., dashboards and communication tools) and ensure the integrity of the data being used.

Connect Students to Opportunity
  • Develop a working knowledge of SLCC academic advising, financial aid, and career services and procedures. 
  • Catalog and identify all student success initiatives at SLCC, and as appropriate connect students to these services proactively and when it is relevant to do so. 
  • Connect students with the Basic Needs Coordinator who assist students to access community resources and agencies designed to meet basic human needs. 
  • Train and supervise student interns to assist with case management load. 
Develop resources and marketing materials to assist students in exploring opportunities to enhance their academic experience. 

 | Other duties as assigned.

Preferred Qualifications

Preference will go to candidates who have:
  • A master’s degree in a related field. 
  • Experience working in a higher education environment, particularly two-year schools.
  • Bilingual or multilingual ability.

Minimum Qualifications

To be considered for this position, all candidates must:
  • Have a bachelor’s degree, preferably in education, educational psychology, sociology, social work, communications, ethnic studies, or related field.
  • Two-to-four years of full-time direct professional experience. Part-time experience can be prorated (i.e., four years of related part-time work equals two years of full-time experience).
  • Proven experience working with a highly diverse student body and staff as evident by an advanced level of cultural competency, critical thinking, and exemplary inclusive practices.  

Current employee of Salt Lake Community College.

Knowledge, Skills & Abilities

The Student Success Advocate must: 
  • Motivate, encourage, mentor, and teach students how to navigate higher education.
  • Create and advocate for a welcoming environment for students.
  • Demonstrate a personal commitment to diversity, equity, and social justice.
  • Demonstrate initiative, creativity, teamwork, conflict resolution, and decision-making skills.
  • Employ excellent community skills, including active listening and responding skills. 
  • Feel comfortable using technology. 
  • Be familiar with student development and student retention theories. 
  • Be dependable, have excellent organizational skills, and pay close attention to details.
  • Participate in ongoing professional development sessions.
Candidate should possess the ability to:
  • Communicate effectively (in writing and verbally) with a wide range of diverse individuals.
  • Provide excellent customer service and one-on-one consultations with students.
  • Case manage between 300 to 600 students providing care and support toward academic, social, and life skills development.
  • Facilitate meetings with stakeholders and work with the OSS director to lead a group of professionals towards a common vision.
  • Train stakeholders on technology used by the Care Team. 
  • Maintain and update student files, including recording all interactions with students in the MySuccess case management database.
  • Work collaboratively with others in the OSS team, as well as our campus partners.
  • Assess the needs of students and create interventions or services to meet these needs.
  • Organize, process and disseminate large amounts of information accurately and when it is relevant to students.
  • Learn the requirements of SLCC services, major prerequisites, programs and degree options, as well as college resources and processes (e.g., admissions, registration, financial aid, placement, academic advising and orientation).
  • Work well under pressure and function independently with integrity under general supervision.
  • Utilize basic computer operating systems (e.g., Microsoft Office Word, Publisher, Excel, PowerPoint, Outlook) and SLCC’s student information systems (i.e., Banner, MySuccess).
  • Train, coach and supervise the work of part-time student interns. 
  • Prioritize assignments, plan and carry projects to completion.
  • Learn quickly, work well under pressure, and work ethically with confidential information.
  • Advocate for all students with an emphasis on students who may be at risk of leaving college because their needs are not being met by the institution. 
  • Assist in planning and facilitating academic recovery programming and coaching for students. 
  • Evaluate student success interventions and create reports and establish recommendations.
  • Work a flexible schedule which may include mornings, evenings, and weekends.
  • Ability to communicate effectively with a broad range of diverse people, ability, culture, and ethnic background, to maintain good working relationships across the College. 
  • Ability to work with all groups in a diverse academic, socioeconomic, cultural, and ethnic background of community college students, faculty, and staff, including those with disabilities.

Special Instructions

This is a one-year temporary position, with some potential for renewal.
More information about Salt Lake Community College benefits:
Full consideration will be given to applicants who apply on or before the priority review date indicated above.



SLCC Information

Salt Lake Community College (SLCC) is fully committed to policies of equal employment and nondiscrimination. The College does not discriminate on the basis of race, color, national origin, age, sex, sexual orientation, gender identity, genetic information, disability, religion, protected veteran status, expression of political or personal beliefs outside of the workplace, or any other status protected under applicable federal, state, or local law. 
SLCC is a participating employer with Utah Retirement Systems (“URS”). 
This position may require the successful completion of a criminal background check.
*Please mention to employers when applying for this job*
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