Financial Aid Advisor
Job Description
Job Type
Non-Faculty
Position Title
Financial Aid Advisor
Position Number
E99881
Department
Financial Aid Office
Location
Morehouse College - Atlanta, GA
Position Summary
Under administrative direction, this position delivers quality customer service to students, parents, and internal stakeholders regarding the Financial Aid process via phone, email, and in person. Additionally, this role acts as a liaison between departments to ensure accurate communication of next steps in the student enrollment process.
Required Qualifications
- Bachelor’s Degree (Years of experience may be considered in lieu of Bachelor’s degree)
- Two to three years experience working in a Financial Aid Office.
Preferred Qualifications
- Two to three years experience working in a Financial Aid Office.
- Two to three years’ experience working in a customer service front facing environment.
- Experience with Ellucian Banner Financial Aid module.
Preferred Education/Experience
Required Knowledge, Skills, and Abilities
- Strong collaborative and holistic approach to problem-solving.
- Analytical, organized, innovative, detail-oriented, and able to manage multiple tasks simultaneously.
- High ethical and professional standards; self-motivated, flexible, adaptable, and service-oriented.
- In-depth knowledge of federal student aid practices, procedures, and relevant state and federal laws and regulations.
- Familiarity with Student Information Systems.
- Must not be in default on federal student loans and can access Federal Student Aid databases (FAFSA Partner Portal).
Physical Demands
- Sitting for extended periods of time
- Occasional lifting up to ten pounds
- Must be able to work in a climate controlled, office environment
Essential Duties/Responsibilities
Essential Duties/Responsiblities
- Serve as the primary point of contact for students, parents, and the Morehouse community regarding the Financial Aid process.
- Provide information and resources to students, parents, and the Morehouse community on how to apply for all types of aid, and offer updates on application status via email, phone, in-person, and virtually.
- Counsel students on Financial Aid awards and assist in exploring available payment options.
- Instruct students on the correct procedures for completing forms and applications, including special requirements, restrictions, and necessary supporting documentation.
- Review SAP appeals, Professional Judgements, Default Clearance Letters, and other requested documentation for accuracy prior to acceptance and processing.
- Act as a liaison between departments (Admissions, Advising, Registration, Student Accounts) to assist students and parents in navigating the enrollment process.
- Support community outreach efforts, including calling campaigns, workshops, and orientation presentations for students, parents, and the Morehouse community.
- Manage walk-in traffic and virtual QLess appointments.
- Ensure that all appointments are conducted within the scheduled time slots.
- Review and respond to all ZenDesk tickets within in a timely manner.
- Follow up on email inquiries as appropriate.
- Collaborate with the Asst. Director of Student FA Experience to resolve complex issues.
- Stay up to date with all federal and state regulations related to Financial Aid.
- Work select nights and weekends as needed.
- Perform any additional duties assigned by the Assistant Director or Director of Financial Aid.
Percentage Of Time
100
Posting Detail Information
Posting Number
S1149P
Number of Vacancies
1
Job Open Date
03/28/2025
Job Close Date
Open Until Filled
No
Special Instructions Summary
EEO Statement Summary
Morehouse College is an equal opportunity employer. No employee or applicant will be discriminated against in any condition of employment because of race, color, national origin, sex, religion, age, disability, veteran status, or any other status protected by law.
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