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One-Stop Financial Aid Counselor

Brunswick Community College

Job Description

Full job description

General Function:
The One-Stop Financial Aid Counselor is cross-trained to serve student service-related concerns in BCC’s One-Stop Student Service Center and possess additional knowledge to assist students and their families to apply, secure, and retain federal, state, and local grants and scholarships to help pay for college.

Essential Duties and Responsibilities:
  • Assist students in Student Services One-Stop Student Center to help them enroll, register, and conduct general college business transactions
  • Counsel prospective students and their families on federal and state aid applications, eligibility issues, verification process, related tax issues, related immigration issues, requirements for continued eligibility, and awarding policies
  • Counsel students one-on-one and in groups on financial aid, scholarships, loans, work study employment, financial planning
  • Counsel students on College’s Satisfactory Academic Progress (SAP) policy. Encourage students to develop a realistic plan of study to ensure they stay within the rules mandated by SAP
  • Responsible for processing verification throughout the academic year. This includes follow-up communication as needed and making corrections to student’s FAFSA data. This also includes the monthly reporting of V4/V5 identity verification to FSA
  • Assist prospective and current students who receive veterans’ educational benefits with the enrollment verification process in accordance with VA rules and procedures
  • Perform administrative tasks such as answering phones, greeting visitors, copying and scanning documents, sending and receiving faxes, responding to e-mails and phone calls and entering pertinent data within Colleague
  • Communicate with campus offices (Admissions, Business Office, Academic Advising) as needed on student financial aid file status
  • Participate in professional development activities – attending financial aid training and conferences to keep up with current financial ad regulations and changes, reading FSA Handbook to stay abreast of financial aid rules
  • Supports enrollment efforts by participating in weekend recruitment events providing financial aid information and assistance small and large groups for recruitment and retention purposes
  • Performs other related tasks as required

Minimum Requirements:
  • Associate degree from a regionally accredited institution in Business related field, Bachelor degree preferred.
  • One-two years of experience in an educational environment, social service agency, or in the private business sector with specific experience in customer services.
  • Ability to take required initiative to solve problems.
  • Strong organizational skills with attention to detail.
  • Experience using technology including e-mail, word processing, spreadsheet, database, presentation software, and use of the Internet.
  • Strong interpersonal skills to interact tactfully and courteously with students, faculty, staff, and the general public.
  • Must be a “quick study” to grasp and retain knowledge of policies and procedures relating to student services that a prospective or current student may utilize.
  • Demonstrate oral and written communication skills to interact with a wide range of diverse individuals.

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